Innovative Care Solutions LLC ("ICS," "we," "us") is a healthcare technology company based in Baltimore, Maryland. We build electronic health record (EHR) software, eligibility and billing tools, and integration services for healthcare organizations. This policy explains how we handle information collected through our website and our direct communications with you.

This website is an informational and marketing site. Protected health information (PHI) handled inside our software products is governed by our agreements (including Business Associate Agreements) with the healthcare organizations that use those products, not by this website policy.

We collect only what you choose to give us or what is needed to run the site:

• Contact details you submit — name, organization, role, email address, and (if you provide it) a phone number.
• The content of messages you send us through a form or by email.
• Basic technical data your browser sends automatically, such as IP address and device/browser type, used to keep the site secure and working.

• To respond to your inquiries and requests for a demo or information.
• To provide, support, and improve our services for organizations that work with us.
• To send you service-related communications, including text messages where you have agreed to receive them (see Section 04).
• To protect the security and integrity of our site.

If you provide a mobile number and agree to receive text messages, we may send SMS messages related to our services — such as account or appointment notifications, requests to complete forms, and support messages.

• Consent: You opt in by providing your mobile number and agreeing to be contacted. Consent to receive texts is not a condition of any purchase.
• Frequency: Message frequency varies based on your interaction with us and the services you use.
• Rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: Reply STOP at any time to stop receiving texts. Reply HELP for help, or contact us at root@innovativecare.pro.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging consent and phone numbers are never shared with third parties for their own marketing. Information may be shared only with service providers that help us deliver the messaging (for example, our SMS provider), solely to send the messages you asked for.

We do not sell your personal information. We share it only:

• With service providers who process data on our behalf under contract (such as hosting and messaging providers), limited to what they need to perform that work.
• When required by law, legal process, or to protect our rights, users, or the public.
• As described in Section 04 for text messaging — and never with third parties for their own marketing.

We apply administrative, technical, and physical safeguards designed to protect the information we hold, including encryption in transit and access controls. No method of transmission or storage is perfectly secure, but we work to protect your information and to meet the standards expected of a healthcare technology company.

We keep personal information only as long as needed for the purposes described here, to meet legal or contractual obligations, and then delete or de-identify it.

You can ask us to access, correct, or delete the personal information you have given us, and you can opt out of text messages at any time by replying STOP. To make a request, email us at root@innovativecare.pro.

This site is intended for business and professional use and is not directed to children. We do not knowingly collect personal information from children.

We may update this policy from time to time. We will post the new version here and update the "Last updated" date above.

Questions about this policy or your information? Reach us at:

Innovative Care Solutions LLC
1 N Charles St, Baltimore, MD 21201
(410) 469-9961 ext. 102
root@innovativecare.pro